Refund & Cancellation Policy

Last updated: 22 October 2026.

Snacelace sells jewelry. This policy explains how you can cancel an order and when a refund is issued. Questions can be sent to support@snacelace.com or +91 96317 27009.

Cancellation

You can cancel an order before it ships by emailing support@snacelace.com with your order number. If the order has not shipped, we cancel it and refund the full amount paid, including any prepaid shipping.

Orders that have already been handed to the courier cannot be cancelled. They can be refused on delivery or returned under the refund rules below.

Refunds

Unworn jewelry in its original packaging can be returned within 30 days of delivery for a refund of the merchandise price to the original payment method. Tell us your order number from the Contact page and we will send return instructions within one business day.

• Items must be unworn, unaltered, and in the original packaging.
• Engraved or personalised pieces are final sale and cannot be refunded.
• Refunds are started within 5 business days of the return reaching us. Your bank may take additional days to show the credit.

Cash on Delivery

Cash on Delivery orders pay a ₹100 advance online, unless checkout shows a different advance. The courier collects the balance.

• If we cancel the order before it ships, the advance is refunded to the original payment method.
• If you refuse the parcel or it is returned to us, the advance is not refunded.
• Orders at or below the advance are charged in full and are not Cash on Delivery.

Contact

Snacelace Jewelry Ltd., No. 814, 16th Main Rd, Near MICO Layout, Lakshmi Layout, 2nd Stage, BTM Layout, Near police station, Bengaluru, Karnataka 560076. Email support@snacelace.com. Phone +91 96317 27009.